Cause & Remedy
PROBLEM
CLOUDY WATER
POSSIBLE CAUSE
Organic contaminants build-up
SOLUTION
Shock treatment with SPA SHOCK, add descummer
PROBLEM
CLOUDY WATER
POSSIBLE CAUSE
Suspended particles
SOLUTION
Add SPA CLEAR, use SPA-BALL, add descummer
PROBLEM
CLOUDY WATER
POSSIBLE CAUSE
pH high
SOLUTION
Add pH MINUS until pH level reads 7.2-7.6
PROBLEM
CLOUDY WATER
POSSIBLE CAUSE
Total alkalinity too high
SOLUTION
Add pH MINUS, adjust total alkalinity to 80-150 ppm
PROBLEM
CLOUDY WATER
POSSIBLE CAUSE
Hardness too high
SOLUTION
Add PREVENT II, circulate through a water softener until hardness is 150-280 ppm
PROBLEM
CLOUDY WATER
POSSIBLE CAUSE
Poor filtration
SOLUTION
Dirty filter, clean with CARTRIDGE CLEANER
PROBLEM
CLOUDY WATER
POSSIBLE CAUSE
High dissolved solids
SOLUTION
Empty spa and refill
PROBLEM
COLOURED WATER
POSSIBLE CAUSE
Dissolved copper, iron and other metals from source water or equipment
SOLUTION
Use PREVENT II. Check water balance and correct alkalinity to 80-150ppm and pH level to 7.2-7.6.
PROBLEM
COLOURED WATER
POSSIBLE CAUSE
Algae
SOLUTION
Add non-foaming ALGAECIDE
PROBLEM
COLOURED WATER
POSSIBLE CAUSE
Fragrance
SOLUTION
Stop the use of fragrance
PROBLEM
FOAMING
POSSIBLE CAUSE
High concentration of oils and organic contaminants being agitated by jets
SOLUTION
Squirt DEFOAMER on foam. Use the SPA-BALL or add
PROBLEM
FOAMING
POSSIBLE CAUSE
Soft water
SOLUTION
Add CAL RISE until hardness is 150-280 ppm
PROBLEM
SCALE DEPOSITS
POSSIBLE CAUSE
High calcium level, high pH, high alkalinity
SOLUTION
Drain partially, add PREVENT II, correct pH level to 7.2-7.6 and alkalinity to 80-150 ppm
PROBLEM
ODOUR
POSSIBLE CAUSE
High level of organic contaminants, combined chlorine
SOLUTION
Shock with SPA SHOCK, and/or add DESCUMMER
PROBLEM
EYE/SKIN IRRITATION
POSSIBLE CAUSE
pH too low
SOLUTION
Add pH PLUS until level is 7.2-7.6
PROBLEM
EYE/SKIN IRRITATION
POSSIBLE CAUSE
Combined chlorine due to high concentration of organic contaminants
SOLUTION
Shock with SPA SHOCK, add disinfectant
PROBLEM
NO CHLORINE/ BROMINE READING
POSSIBLE CAUSE
High concentration of organic contaminants using up sanitizers
SOLUTION
Add sanitizers until levels are up to recommended range. Add SPA SHOCK
PROBLEM
NO CHLORINE/ BROMINE READING
POSSIBLE CAUSE
Test reagents may be ineffective
SOLUTION
Replace at least once a year, keep cool and out of sunlight